You can cancel your pocket boxer brief order at any time prior to shipping. If you cancel the order before the order is shipped you will receive a full refund including the shipping charge.
After the order is shipped you must refuse delivery of the order and return the order unopened and then you will be issued a complete refund.
Any underwear order returned for the reasons below will get a full refund plus return shipping for up to 30 days from delivery.
- Arrived damaged
- Didn't match description
- Expired item
- Late delivery
- Quality wasn't as expected
- Received wrong item
We will process the refund within 2 business days of the return arriving at our facility.
We do not charge restocking fees.
Return shipping fees:
Customer-related returns include situations when customers change their minds, order items by mistake, find a better price, or items don't fit as expected. For customer-related returns, we may charge a $5.50 return shipping fee by deducting the cost from the refund value if return policy applies.
Order-related returns include situations when items are late, damaged or poor quality, incorrect, or don't match the description. We Do not charge customers for return shipping on order-related returns.
Original shipping fees: For order-related returns, we refund the original shipping cost plus the cost of the item, including tax. However, if the return is for only part of an order, or is an item that was shipped with other items that aren't being returned, we don't refund the original shipping fee.